Johnson, Eliza
Eliza is a Principal with Ducker Carlisle and is based in Chicago. Eliza originally joined Carlisle & Company (now Ducker Carlisle) in 2010. Eliza leads Carlisle’s Insights group, including motor vehicle industry benchmarking and syndicated research. She has expertise in service operations and sales and marketing within both automotive and heavy truck. Prior to her Insights leadership, Eliza spent about six years within Carlisle’s strategy consulting group. Key engagements include metrics dashboard design, wholesale CRM marketing & management, customer satisfaction improvement, wholesale collision growth, port processing assessments, market size and share, and service lane technology assessments and strategy development. Eliza holds an MBA from The University of Chicago Booth School of Business and a BS in Engineering Psychology from Tufts University.
Seminars
- SCRS OEM SUMMIT - Session II: Tackling the Technician Crisis Together
- Thursday, November 3 • 11:00 AM - 12:30 PM PT